Cancellation Policy

Booking and Cancellation Policy Saratoga Remedial Massage 1. BOOKINGS Your appointment is confirmed once booked; you’ll receive a confirmation and reminders. We understand circumstances happen—life is life, so we consider each situation on a case by case basis. However, when you cancel or reschedule in good time, another client who needs care can take your spot. 2. RESCHEDULING AND CANCELLATIONS 2.1 Standard notice: Please give at least 24 hours’ notice to reschedule or cancel. 2.2 Late changes: With less than 24 hours’ notice, a fee up to the full appointment value may apply. 2.3 No‑shows: Missed appointments without notice may be charged the full fee. 2.4 Emergencies: We’ll always consider genuine emergencies with fairness and may request supporting information. 2.5 Late arrivals: We’ll do our best to accommodate; however, sessions may end at the scheduled time to respect the next client. Full fees may still apply. 2.6 Fitness to attend and contraindications: Please attend only when fit for treatment and let us know about relevant health conditions, medications, recent injuries, or surgeries. We may adapt or postpone treatment for safety. 2.7 How to change or cancel: Please get in touch with me directly on 0407 565 980. Please note that I am required to reply to confirm your message. (ie: I could be otherwise occupied) 2.9 Changes or cancellations by SRM: If we must reschedule or cancel (e.g., therapist illness, safety, power outage), we’ll notify you promptly and offer the soonest suitable alternative or a refund of the affected appointment fee. 3. PAYMENTS 3.1 Accepted payment methods: cash or card. 3.2 Card surcharge: a 1.6% card processing surcharge applies to card payments. Cash payments have no surcharge. 3.3 Transparency: any surcharge is shown before you pay and itemised on your receipt. 3.4 Receipts: if required, we can provide printed or emailed receipts at the time of payment. 3.5 Chargebacks: please contact us first to resolve any payment issue. Disputed payments may temporarily restrict future bookings while we investigate.

Contact Details

• 4/10 Village Road, Saratoga NSW, Australia

  0407565980

  saratogaremedialmassage@gmail.com